Nyx AI Support
Questions about your account, subscription, tokens, or a generation? We’re here to help.
Contact support
Include your Account ID (Nyx AI → Settings) and a short description of the issue so we can help faster.
Quick links
Delete your account
- Open Nyx AI and go to Settings.
- Tap Delete account and confirm.
This permanently deletes your account, Projects, and associated data, as described in our Privacy Policy.
Can’t access the app? Email [email protected] from the email address linked to your account with the subject “Delete my account” and your Account ID.
Deleting your account does not cancel an App Store subscription — cancel it in your Apple ID settings to stop future charges.
FAQ
How does Nyx AI work?
Pick a trend on the Home screen, add a photo, and tap Generate. Your video is usually ready in 2–5 minutes, and you can close the screen while it is being created. Results are saved in Projects, where you can save, share, or regenerate them.
What are tokens and how do they work?
Tokens are digital units representing the computing power needed to run our features. The more complex the task, the more tokens it consumes, and the cost is shown on the Generate button before you start. If you run out of tokens, you can upgrade your plan or buy an additional token pack.
How do I get more tokens?
Subscribe to a plan that includes tokens every billing period, buy a token pack on the Plans & Tokens screen (Get tokens), or claim your Daily bonus in Settings.
How often are tokens credited?
Subscription tokens are added to your balance every billing period — for example, every week on a weekly plan. Token packs and daily bonuses are added right away.
The result doesn’t look like my photo. What can I do?
Use a clear, well-lit photo where your face is fully visible and looking at the camera — without sunglasses, heavy filters, or other people in the frame — and try Regenerate. Some templates change the scene a lot by design. If a generation failed or looks broken, contact us with your Account ID.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Nyx AI → Cancel Subscription, or use Manage subscriptions.
Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app or your account does not cancel your subscription.
How do I restore my purchases?
Open Nyx AI → Settings → Restore purchase while signed in to the App Store with the Apple ID you used to buy.
How do I request a refund?
Payments are processed by Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.
What happens to my photos?
Your photos are used only to create the content you request. They are processed by our AI service providers on our behalf, never sold, and never used for advertising. See the Privacy Policy for details.
Where do I find my Account ID?
Open Nyx AI → Settings and scroll to the bottom. Your Account ID is shown under the menu; tap it to copy and include it in your message so we can help faster.
How do I report inappropriate content or misuse?
Email [email protected] with a short description and screenshots if possible, and we will review it. Our content rules are in the Terms of Use.
Nyx AI is developed by Supernova Apps, LLC, 2810 N Church St STE 90416, Wilmington, DE 19802, United States.